Shipping & Returns

Shipping

Standard Domestic Delivery - $9 (FREE for orders over $100)

Most of our orders are sent by Registered Australia Post e-parcel services, ensuring your order can be traced with a tracking number.

We aim to ship your order within 3 working days from Sydney, Australia. Our warehouse is fully stocked, however there may be a delay due to stock issues especially during peak times – in which case, we will typically let you know within 48 hours via email.

If no-one is at home when Australia Post delivers, you should receive a ‘calling card’ with details on how to collect your parcel from your local Post Office. If no-one is home during the day, consider having the order shipped to your work address. 

You can also leave special instructions to leave at the Checkout if you want your order to be left in a specific safe location, should you not be at home. Please note, however, by doing so you take full responsibility should the order go missing after it is delivered.


Express Delivery - $18

We provide an Express Service by sending your parcel by Australia Post Guaranteed Next Day delivery. Please note your order will only arrive next day if you are in the Australia Post next day delivery network and is subject to Australia Post fulfilling their service guarantee.


International Shipping - $22

We accept orders from anywhere that we can post to. Once you have entered your postal address at the Checkout, our international shipping calculator will determine the postage cost. We will ship your order from Sydney within 3 business days.


Late or Missing Orders

It is your responsibility to advise us should an order delivery be late, incorrect or damaged. Please contact us immediately. Should an order be lost in transit, damaged or incorrect, we may not send replacement items immediately. Replacement items will be despatched according to our discretion following further investigation into your unique case.

We do not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Orders over 20 kgs delivered in Australia and orders over 4 kgs delivered Internationally require individually quoted rates – please contact us directly for more information.

 

Returns

30 Day Money-Back Guarantee

We are sure that you will LOVE your Swags and the results they produce therefore, we don’t think you’ll need our returns policy. However, once you’ve had the chance to lay your eyes and hands on your Swags, if you’re not satisfied and you’ve ordered them online, you are welcome to return them to us within 30 days, in unused and in a pristine saleable condition with the original undamaged packaging and we will refund the full your cost of goods.

The customer is responsible for the full cost of the return postage. We are happy to help you with your decision-making process, so please don’t hesitate to contact us before ordering.


Sale items

Unfortunately any items ‘on sale’ will not be refunded.


Making a Return
 

Simply contact us with your order number, which you can find in your order confirmation email.

Please pack the products safely and carefully into a suitable box and address the parcel to:

Swag Returns (AUS)
Swag Australia Pty Ltd
PO Box 5155,
Greenwich, NSW 2065

We highly recommend registering your parcel as we cannot be held responsible for items lost in transit. Once we receive the parcel and can verify that the items are unused and undamaged, we will send you an email confirming that we will refund the cost of your goods minus all postal costs.

Please allow 3 – 7 business days for the refund to appear on your credit card to allow for bank processing.