Shipping & Returns

Shipping

We aim to ship your order within 2 business days. Our Sydney warehouse is usually fully stocked, however there may be a delay especially during peak retail periods or during large publicity campaigns – in which case we will do our best to let you know in advance via email.

 

Express Checkout/Buy it Now Purchases The customer accepts full responsibility for any custom charges, duties & taxes on orders shipped outside of Australia.  

 

Standard Domestic Delivery - $9 (FREE for orders over $100)

Most of our orders are sent by Registered Australia Post e-parcel services, ensuring your order can be traced with a tracking number.

If no-one is at home when Australia Post delivers, you should receive a ‘calling card’ with details on how to collect your parcel from your local Post Office. If no-one is home during the day, consider having the order shipped to your work address. 

You can also leave special instructions to leave at the Checkout if you want your order to be left in a specific safe location, should you not be at home. Please note, however, by doing so you take full responsibility should the order go missing after it is delivered.


Express Delivery - $18

We provide an Express Service by sending your parcel by Australia Post Guaranteed Next Day delivery. Please note your order will only arrive next day if you are in the Australia Post next day delivery network and is subject to Australia Post fulfilling their service guarantee.


International Shipping - $22

We accept orders from anywhere that we can post to. Once you have entered your postal address at the Checkout, our international shipping calculator will determine the postage cost. We will ship your order from Sydney within 3 business days.

The customer accepts full responsibility for any custom charges, duties & taxes on orders shipped outside of Australia. 


Late or Missing Orders

It is your responsibility to advise us should an order delivery be late, incorrect or damaged. Please contact us immediately. The Swag does not take responsibility for orders that are lost in transit. Replacement items may be despatched according to our discretion following further investigation into your unique case.

We do not accept liability for any loss or damage arising from items lost, stolen or damaged once delivery has taken place.

Orders over 10 kgs delivered in Australia and orders over 4 kgs delivered Internationally require individually quoted rates – please contact us directly for more information.

 

Returns | unused items (within 30 days)

We are sure that you will LOVE your Swag goodies, therefore, we don’t think you’ll need our returns policy. However, if you change your mind (before using your items) or make an error with your purchase, and you’ve ordered through us directly, you are welcome to return them to us within 30 days of receiving your goodies.

Please note: All items returned must be unused and in a pristine, re-sellable condition.  Once we have received your return and confirmed that it has been unused, we will refund the cost of your returned goods minus shipping fees.

The customer is responsible for the full cost of the return postage. We are happy to help you with your decision-making process, so please don’t hesitate to contact us before ordering.

Returning an item

  1. Simply email us with details of the product you wish to return along with your proof of purchase as your first step. We will then send you our address to return your item/s to. 
  2. Please then pack the products safely and carefully into a suitable package (you may re-use the original packaging goods were delivered in). Please note: The customer is responsible for the full cost of the return postage. We highly recommend registering your parcel (this adds tracking details) as we cannot be held responsible for items lost in transit.
  3. Once we receive your returned items and can verify that the item/s are unused and undamaged, we will send you an email confirming that we will refund the cost of your goods minus postage. Please allow 3 – 7 days for the refund to appear on your credit card to allow for bank processing.