30-Day Money Back Guarantee
We are sure that you will LOVE your Swags and the results they produce therefore, we don’t think you’ll need our returns policy. However, once you’ve had the chance to lay your eyes and hands on your Swags, if you’re not satisfied and you’ve ordered them at our store online, you are welcome to return them to us within 30 days, unused and in a pristine saleable condition with the original undamaged packaging and we will refund the full your cost of goods.
As the customer, you are responsible for the full cost of the return postage. We are happy to help you with your decision-making process, so please don’t hesitate to contact us at email@example.com before ordering.
Sale items: unfortunately items ‘on sale’ cannot be refunded.
Making an Online Return: Please see our Shipping & Returns page.
Store-Bought Faulty Goods Returns
Swag Australia adheres to the Australian Consumer Law for consumer guarantees and returns. If you believe a product is faulty, please contact the store from which you purchased the product. The product must be returned with proof of purchase and all component parts. The item will then be assessed at the point of return and if deemed faulty, exchange or refund will be issued.
Direct Online Faulty Goods Returns (purchased on our website)
Should you believe a product is faulty, please email us immediately with your proof of purchase, an image of the product's fault, and a brief description of the fault within two months of purchase. Please do not return products without first contacting us at firstname.lastname@example.org.
Express Checkout/Buy it Now Purchases The customer accepts full responsibility for any custom charges, duties & taxes on orders shipped outside of Australia.
Before use… you must wash your Swags in a cool machine wash. Your precious Swags have been pre-washed however as it is a natural fabric, a small amount of shrinkage may still occur even with correct handling. (We’ve made our Swags bigger to compensate for this). Washing your Swags on a cold gentle wash will help reduce the chance of shrinkage - and avoid the dryer!
The Swags do not ‘need’ to be in the crisper of your fridge, so if you run out of room in your crisper it will still work well even in the shelf-space of your fridge as long as it is kept damp. Wash your Swag roughly every two weeks or as needed following the care label sewn into the lining of each Swag.
We encourage you to look through the FAQs page of our website as this will give you all the information and tips you need to get the most from The Swag.